The role of hybrid work in facilitating coordination between employees and logistics at ups

Abstract

This study aims to explore effective coordination between human resources and logistics operations w

ithin a hybrid work environment, focusing on UPS as a practical case study. The study employed a qualitative methodology, collecting data through semi-structured interviews with several relevant department managers, in addition to direct observation and analysis of the organization's electronic documents. The data were thematically analysed using NVivo software to extract patterns and trends that reflect how coordination and collaboration between human resources and logistics are managed in a hybrid work setting. The study highlights the challenges organizations face in achieving effective coordination between different departments, especially amid changing work patterns, and offers recommendations to enhance cooperation and organizational integration. The findings confirm that good coordination between human resources and logistics contributes to improving operational efficiency and employee satisfaction, thereby supporting the success of the hybrid work model in achieving organizational objectives