The evaluation of the e-payment methods according to users perspective: study case Bank BADR electronic cards

Abstract

E-payment methods are becoming increasingly popular in Algeria even know it is still in its early stages of development. this research is about the evaluation of the e-payment method in relation to the predictive customer, in order to achieve the objectives of the study, we made this study field on a sample of users of BADR bank e-payment cards with questionnaire to collect data and evaluate their satisfaction depending on 5 factors (price, speed, security, privacy, availability) and analyzing the data visionally and statistically using SPSS and EXEL. From the results a set of conclusions was reached, which are that the users of e-cards are genially satisfied and payment support availably in shops effect satisfaction the most their satisfaction even know there are still some major problems with e-payment methods in bank BADR.