Feasibility study on the implementation of robotic process automation in business processes of the banking sector: case study Crédit Populaire d’Algérie

Abstract

This dissertation investigates the feasibility of implementing Robotic Process Automation (RPA) in CPA Bank's Monetics Management department and the integration into its business processes. A qualitative approach, including stakeholder interviews and document analysis, was employed to gain deep insights into the current operational landscape and organizational readiness for RPA. Literature is reviewed, and the conceptual framework of business processes and banking digital innovation is exposed, before detailing the methodological framework. Collaborative work with EY provided valuable information that guided a comparative study of As-Is and To-Be processes and a proof of concept exploring change, finance, and IT aspects. The comparative study showed that RPA could significantly enhance efficiency, processing tasks in seconds with 100% accuracy compared to the manual process prone to error. The proof of concept confirmed that automating specific processes is feasible with substantial benefits. An agile development plan outlined incremental RPA implementation sprints to ensure effective and gradual RPA implementation, highlighting the need for further studies and future development.