Implementation of a total quality management approach and effieciency measurement using data envelopment analysis: case KPMG, Algeria

Abstract

From one hand, this work seeks to apprehend the implementation of total quality management as an advanced approach to quality management at an audit and advisory firm, as an advanced approach that reaches out for excellence at different levels and dimensions of an organization. from the hand, this work aims at figuring out ways to rely on empiric methods: Data Envelopment Analysis to measure efficiency and inefficiency of audit engagements undertaken by KPMG Algeria.