The contribution of the internal audit within the context of ISO 9001:2015 certification preparation: case of study INAMED Group

Abstract

The importance of internal audit within an organization is apparent, as it plays a critical role in assessing and enhancing operational effectiveness and ensuring compliance with regulatory requirements. The objective of this work is primarily to conduct an internal audit in accordance with the requirements of ISO 9001:2015 within the company INAMED . Using a qualitative approach, we conducted semi-structured interviews with the employees to understand stakeholders' influence and interests, complemented by documentary analysis, observation, and an observation grid. Our findings detail the process of the internal audit of the Quality Management System and the subsequent actions taken to implement it effectively.