Mitigating operational risks in maritime goods transportation company: case ARKAS SPA

Abstract

This research examines the operational risks encountered by ARKAS Algérie Spa, a leading maritime transport company. Through a qualitative approach utilizing semi-structured interviews and documentary analysis, the study identifies key risks within the Exploitation and Operations departments. By employing tools such as process maps and Bowtie diagrams, the research highlights risks associated with documentation errors, container handling, and information transfer. The findings suggest that proactive risk management strategies and enhanced training programs can significantly improve operational efficiency and safety at ARKAS Algérie Spa. The study offers actionable recommendations for mitigating these risks, contributing to the development of more resilient risk management practices in the maritime sector.