Barriers to implementing quality management system ISO9001:2015

Abstract

Numerous contributions by several researchers to the extension of knowledge on the different aspects of Quality Management Systems QMS ISO 9001:2015 compliant with the international standard ISO 9001 adopted by various organizations. Accordingly, the author of this paper sought to contribute to implementing a QMS according to the requirements of ISO 9001: 2015 within the host organization, by incorporating the basic concepts of the latter. and by identifying the barriers that may impede the effective implementation of QMS ISO 9001:2015, for that cause a qualitative study was conducted to identify the reasons behind the ineffective application of Quality management system ISO 9001:2015, semi-structured interviews were held to get a deeper understanding of these barriers, the findings of this study revealed that lack of employee empowerment and lack of top management commitment were weighty barriers, additionally, the study concluded that lack people involvement, lack of leadership and lack of establishing QMS documentation were the main results.