The role of cybersecurity in e-government services: case study: Research center of the information and technical information (CERIST)

Abstract

In the digital era, e-government services, which leverage electronic means to deliver public services, are increasingly vital for enhancing efficiency, transparency, and accessibility in governmental operations. However, these services also pose significant cybersecurity challenges due to the sensitive nature of the data involved. This study examines the crucial significance of cybersecurity in the context of e-government services, with a specific focus on a case study of the Research Centre for Scientific and Technical Information (CERIST) in Algeria, The dissertation explores the current dynamics of cybersecurity in e-government, highlighting the risks, threats, and strategic measures necessary to safeguard these digital infrastructures. Through a qualitative approach that includes document analysis and semi-structured interviews with key stakeholders, this research identifies the existing cybersecurity practices at CERIST and proposes improvements to ensure the security and resilience of e-government services. The findings underscore the importance of robust cybersecurity measures, comprehensive legal frameworks, and continuous stakeholder collaboration to protect against cyber threats and maintain public trust in digital government services.