Quality management system implementation project: case study SARL Heetch El Djazaier

Abstract

Transportation plays today a major infrastructure for each country that intend and plan to build a strong economic system and boost it to participate in international exchanges, although Algeria's government has made some actions to enhance it but unfortunately the challenges are still far greater than what has been accomplished. The aim of this study is to contribute to the Algerian transportation services with the implementation of the ISO 9001:2015 standard at the level of the Peer to peer car sharing company Heetch El Djazaier, the standard is a generic one directed to give requirements to establish a quality management system which will grant the presence of some critical to quality factors in the service delivery thus improving quality of life for the citizens as well as enhancing costumer experience and improving how the company Organizes itself internally and its external relations by using the appropriate tools to guarantee the progress of the company on all its aspects.