E-Banking in Algeria: reality and perspectives: CNEP-Banque case study

Abstract

Digital banks are currently considered a revolution across all countries of the world, as they are experiencing steady growth and major interest, due to their characteristics and advantages and the high-end services they provide in the countries that have adopted them, especially developed countries. The interest of all countries in the world to benefit from the fruits of this revolution stems from the restrictions of global financial interconnections and the inevitable mergers for countries that, for one reason or another, are outside of this context. On this basis, our research intervened to explain the introduction of these banks, their importance, and what needs to be done to achieve and generalize them. The study relied on a qualitative approach using documentary research, observation, and interviews. The main concern revolved around the extent to which the approved digitization mechanisms have the capacity to lead to a total digitalization of banks in Algeria. The National Savings and Provident Fund - bank was invoked to determine the reality on the ground in Algeria and the prospects arising from it. The results of the study showed that the use of these banks in Algeria faces many obstacles that prevent achieving the desired objective according to the approved strategic vision and respecting the desired timelines. This inhibition or slowdown is due to several factors. the most important of which are electronic signature, the legislative and regulatory framework that is not very compatible with the work pace of the technical teams, who found themselves taking proactive measures without a legal and regulatory framework; In addition, we can add the fear of change and resistance to it among some actors, and this confirms, on the one hand, the analyses of some theoretical studies and, on the other hand, denies what other studies see as a smooth transition from digitization processes to total digitalization without paying attention to external restrictions and constraints.