Development of feedback loop process according to the ICAP model for change management of IT project: case Distribution Directorate of Belouizdad SADEG

Abstract

In recent years, change management has grown, it has become an essential component that manifests itself at all levels of an organization and this is due to rapidly changing and competitive environment. The present research focuses on the implementation of feedback loop process on change management, and the contribution of this tool at measuring the effectiveness of change, making each change project a learning experience for the organization while relying on references dealing with change management and measuring its effectiveness. To achieve our objective within the SONELGAZ distribution branch, we opted for a qualitative research methodology through questionnaire and semi-structured interviews with managers and employees of the distribution directorate. The results show that the feedback loop process of piloting change developed proving to be an important management tool that allows the assessment of the progress and achievement of change project, as well as the reason behind this result that enable the organization to make the appropriate decision for piloting change and treatment of dysfunctions.