The importance of strategic intelligence in decision making: case of Study: BANK OF DEVELEPMENT LOCAL (BDL)

Abstract

Strategic intelligence plays a pivotal role in informing and shaping organizational decision-making processes. However, little is known about how strategic intelligence influences decision-making within the banking sector. This qualitative case study aimed to explore the implications and role of strategic intelligence in decision-making at the Banque of Development Local (BDL). The study opted to use qualitative methods and tools, the usage of semi-structured interviews with the head department of the Strategic and Regulatory Environmental Monitoring and the director of the Management Quality Department. Observation of Data was also collected on the targeted subjects, and the usage of analysis of documents internal and external relating to the research objective. The results that were revealed that the strategic intelligence is heavily involved in decision making, influencing strategies, risk management and policies formation. And also the results showed that the decision makers can use the strategic intelligence as a tool and can ignore it due to multiple of reasons that can range from preference to the quality of the information. This study contributes to our understanding of how strategic intelligence shapes decision-making in banking institutions. The findings highlight the need for robust knowledge management systems and open communication to capitalize on strategic intelligence fully.