Impact of the digitalization of public service work processes on employee performance: case study CASNOS-Skikda

Abstract

Our study aims to examine how digitalizing work processes affects employee performance at CASNOS-Skikda. The theoretical chapter includes a literature review and a conceptual framework. The methodology section outlines the organizational setting and explains the quantitative approach, which uses an online survey to collect and analyze data from staff members. By utilizing a structured questionnaire, the study gathers insights into the employees' perspectives on the impact of digital tools on their daily tasks and overall job satisfaction. The findings indicate that the implementation of digital tools significantly increases work efficiency, employee satisfaction, and overall performance. Furthermore, the research identifies specific digital practices that enhance productivity and employee morale. This study aims to provide practical guidance for other public sector entities undergoing similar digital transformations by analyzing the CASNOS-Skikda case, its impact on employees, and the subsequent sustainability and performance of the organization. The analysis includes a detailed examination of the long-term benefits and potential challenges of digitalization in the public sector.