The impact of the emotional intelligence on stress at work and the job satisfaction in an Algerian company

Abstract

The objective of our research is about understanding the impact of the emotional intelligence on stress at the workplace and the job satisfaction in an Algerian company. Emotional intelligence is based on the understanding, expressing and managing the one’s emotions and the others’. While stress and satisfaction are ones of the most important occupations of the organizations. That’s why we initiated this work in ATM Mobilis, to see if the emotional intelligence does really influence stress and satisfaction. Our data collected from the staff of ATM Mobilis; collected by a questionnaire and the test of emotional intelligence; has proved for us that the emotional intelligence; with its three dimensions (emotional attention, emotional clarity and emotional repair); does really reduce stress at work at the ATM Mobilis, and arise satisfaction. In other words, as much as an employee is more emotionally intelligent as much as he is less stressed or more satisfied.