The impact of digitalization on workflow in the public sector: case study the Ministry of Higher Education and Scientific Research « The Employee Training Sub-Department »

Abstract

This study investigates the impact of digitization on workflow efficiency and employee adaptation within the Employee Training Sub-Department of the Ministry of Higher Education in Algeria. The research explores how digital tools like e-learning platforms and automated workflows are transforming training processes. It examines the benefits, such as increased efficiency and enhanced data handling, as well as the challenges, including infrastructure limitations and digital literacy gaps. The study employs a qualitative case study approach, utilizing semi-structured interviews and document analysis, to provide actionable insights for policymakers and training administrators. The findings highlight the importance of addressing both technological and organizational factors to optimize digital transformation in public sector training.