The transition from paper-based to digital product approval requests: Bank of Algeria

Abstract

This study investigates the digitization of interbank request processing at the Bank of Algeria, a critical component in modernizing the country's financial infrastructure. Despite Algeria’s broader digital strategy—most notably through initiatives like “Algérie Numérique 2025”—internal workflows within the Bank of Algeria remain largely manual, especially in licensing and regulatory approvals. Using a qualitative methodology based on interviews, document analysis, and workflow observation, the research examines the institutional, technical, and legal dimensions that influence digital transformation within the central bank. Key findings reveal that outdated infrastructure, inter-departmental silos, and regulatory rigidity hinder the implementation of end-to-end digital systems. However, there is also evidence of strong policy intent, staff awareness, and comparative models that could guide reform. The study concludes by proposing actionable recommendations to align Algeria’s central banking practices with international standards through secure, efficient, and transparent digital systems.