Performance evaluation as a tool to optimize the identification of training needs: study case in Sonatrach organization

Abstract

In a constantly evolving work environment, organizations are confronted with the challenge of continuously retooling the skills of their human capital. Performance measurement has emerged as one of the indispensable tools utilized in precisely determining training needs. This study explores the role of performance evaluation in optimizing the identification of training needs within the Social Affairs Department of SONATRACH. A qualitative research approach was adopted, relying on semi-structured interviews, direct observation, and document analysis. The findings established weaknesses in the current assessment system, which necessitated the formation of a new and formalized model of performance appraisal appropriate for the specific organizational setting. As part of this process, we also developed specific tracking sheets tailored to different services in order to identify relevant performance indicators and support the design of the newly proposed system. The findings demonstrate that, if implemented well, performance appraisal has significant potential to positively influence the reliability of training needs assessment and strengthen the effectiveness of training programs.