Assessing the impact of ERP implementation : dual-case study of vandor and client organizations CASE: B-link Solutions & alliance assurances

Abstract

The implementation of Enterprise Resource Planning (ERP) systems has become a critical strategy for organizations seeking to enhance operational efficiency and improve decision-making. Their adoption has been in the rise since their early primitive forms as MRP(II) systems and grabbing the attention of early times organizations before the market reached its current competitive surge. The primary aim of this study is to assess the effects of ERP implementation on the organization’s performance and to identify the potential unlocked by this project, as well as the role of organizational fit in achieving successful outcomes. A comprehensive analysis was conducted using qualitative data collected from various actors and some documents involved in the ERP implementation process. Open ended interviews, discussions, hands on participation and performance metrics were utilized to evaluate the system's impact on operational efficiency, employee engagement, and strategic alignment. The findings indicate that the ERP system significantly streamlined processes, improved data accuracy, and enhanced real-time reporting capabilities. The integration of functions led to increased productivity and job satisfaction among employees. Furthermore, the alignment of the ERP system with the organization’s strategic goals facilitated a stronger focus on customer-centric initiatives, driving competitive advantage. The successful implementation of the ERP system has transformed the organization’s technical capabilities and reinforced its strategic direction. High rates of organizational fit were achieved through stakeholder involvement, minimizing resistance to change and maximizing engagement. As a result, the organization is well-positioned to thrive in a competitive environment, leveraging its enhanced capabilities for sustained growth and success. This high level of success can be attributed to the high levels of organizational fit, competent expertise between both the vendor and the client, as well as well studied initiatives to reinforce and support the agile, adaptive culture in this ever-changing market.