The use of problem-solving methods to meet the challenges of customs' administration for continuous improvement

Abstract

Customs is currently facing major challenges, most notably are control; to fight anti fraud in one hand and providing facilitations; for the purpose of giving more flexibility to international exchange on the other hand. Algerian customs resorts to classical means in the implementation of its missions; in addition the adopted methods of problem solving are ineffective because the results generated from its use are not in the level of customs’ expectation, so the resort to modern methods and taking in considerations the foreign customs’ experience would generate more effectiveness and performance. In order to adapt global transformations, increase the level of performance and achieve continuous improvement, customs should give importance to new public management through the involvement of managers and staff in decision making and push them to use techniques of problem solving which help in the elimination and prevention of failures and then rectifying the occurred ones. This study based mainly on the presentation of customs’ challenges, and how to meet these challenges and achieve continuous improvement, through the adoption and the use of managerial methods (PSM), we’ll carry out an analysis study and then discuss the main failures and problems in order to propose appropriate recommendations and solutions.