Analysis of labor productivity in the telecom sector during the covid-19 crisis: qualitative study in a public company of the telecom sector in algeria

Abstract

The object of our research is to propose an improvement plan for the public company in the Telecom sector in Algeria, through a qualitative study of labor productivity. To do this, we started with observations in the field targeting the commercial telecommunications agencies, from which we started a qualitative study where we interviewed 30 agents who work as managers of the commercial telecommunications agencies selected in around 30 commercial agencies in the departement of Algiers in Algeria. Indeed, these surveys were carried out at different times during the COVID-19 health crisis in order to collect the information necessary for our research. The results obtained using the interview guide, showed us that the labor productivity at the level of these commercial agencies is better during COVID-19 from an economic, social, societal and environmental standpoint